Software Licensing · ManageEngine
ManageEngine ServiceDesk Plus and ManageEngine licensing
ManageEngine licensing for IT departments in Canada, the UK, the UAE, Saudi Arabia, Qatar and Pakistan. We help you choose the right editions of ServiceDesk Plus, Endpoint Central, ADManager Plus and OpManager, size them correctly and set them up so your team uses them fully.
ApexGenTech is an authorised ManageEngine reseller supplying genuine licences, setup and support in Canada, the UK, the UAE, Saudi Arabia, Qatar and Pakistan.
Overview
ManageEngine licensing that fits your IT team
ManageEngine, part of Zoho Corporation, makes a wide range of tools for running IT: a service desk, endpoint and patch management, Active Directory tools, network monitoring, security logging and more. Many IT teams in our markets use at least one of them, because they do a lot for a sensible price.
The catch is that every ManageEngine product counts usage differently. ServiceDesk Plus is counted by technicians and assets. Endpoint Central is counted by managed computers and devices. OpManager is counted by monitored devices. Pick the wrong edition or count too low and the system stops doing what you bought it for. Count too high and you pay for capacity you never use.
We look at your environment, recommend the right products and editions, supply ManageEngine licensing as an authorised ManageEngine reseller and help with setup so the tools earn their keep from the first month.
ManageEngine products we supply:
- ServiceDesk Plus, cloud or on premises
- Endpoint Central for patching and device management
- ADManager Plus and ADAudit Plus
- OpManager for network and server monitoring
- Log360 and PAM360 for security teams
- Annual subscription or perpetual with maintenance
What we supply
ManageEngine licensing for the tools IT teams use most
These are the ManageEngine products we are asked about most often, and how each one is counted.
ServiceDesk Plus
ServiceDesk Plus is ManageEngine’s IT service desk, with incident, request, change and asset management. Editions range from Standard to Enterprise and are counted by technicians and managed assets.
Endpoint Central
Endpoint Central, formerly Desktop Central, handles patching, software deployment and remote control for Windows, Mac and Linux computers and mobile devices. It is counted per managed endpoint.
ADManager Plus and ADAudit Plus
ADManager Plus simplifies creating and changing Active Directory accounts in bulk. ADAudit Plus records who changed what. Both suit busy IT teams with frequent joiners and leavers.
OpManager for monitoring
OpManager watches your network devices and servers and alerts you before users notice a problem. It is counted by the number of devices you monitor.
ManageEngine security tools
Log360 collects and analyses security logs, and PAM360 controls privileged passwords. They work well with the rest of ManageEngine and suit security conscious teams.
Cloud or on premises ManageEngine
Several ManageEngine products come in cloud and on premises versions. Cloud removes the server work; on premises keeps data in your own data centre.
How it works
How ManageEngine licensing works with ApexGenTech
Choose well, size carefully, set up properly, review every year.
- 1NeedsService desk, patching, monitoring or AD.
- 2CountTechnicians, endpoints and devices.
- 3EditionThe right ManageEngine edition per tool.
- 4SupplyLicences from an authorised reseller.
- 5SetupServiceDesk Plus and Endpoint Central configured.
- 6ReviewCounts and editions checked yearly.
Buying options
How ManageEngine products are counted
A quick guide to the counting rules behind the most popular ManageEngine products.
| Product | Counted by | Editions | What to watch |
|---|---|---|---|
| ServiceDesk Plus | Technicians, plus managed assets on some editions | Standard, Professional, Enterprise | Asset and change features differ by edition. |
| Endpoint Central | Managed computers, servers and mobile devices | Several editions from patching to full unified endpoint management | Servers and mobiles may be counted separately. |
| ADManager Plus | Domains and help desk technicians | Standard and Professional | Automation features need the higher edition. |
| OpManager | Monitored devices | Standard, Professional, Enterprise | Add ons such as flow analysis are licensed separately. |
| Subscription or perpetual | Annual fee, or one payment plus yearly maintenance | Varies by product | Perpetual licences still need maintenance for updates. |
ManageEngine sets its own editions, metrics and prices and updates them from time to time. We confirm current terms in every quote.
Where we supply
ManageEngine licensing in Canada, the UK, the Gulf and Pakistan
We supply ManageEngine licensing to IT teams in six countries.
ManageEngine licensing in Canada
ServiceDesk Plus and Endpoint Central for Canadian IT teams, with setup support in North American hours.
ManageEngine licensing in the UK
ManageEngine licensing for UK companies and schools that need a service desk, patching and Active Directory tools on a sensible budget.
ManageEngine licensing in the UAE
ManageEngine tools for IT departments across the Emirates, from single offices to groups with many branches.
ManageEngine licensing in Saudi Arabia
ServiceDesk Plus, Endpoint Central and OpManager for Saudi organisations, with on premises options where data must stay local.
ManageEngine licensing in Qatar
ManageEngine licensing for Qatar based IT teams in energy, government supply, education and hospitality.
ManageEngine licensing in Pakistan
ManageEngine for Pakistani banks, hospitals, universities and corporates, with local setup and training.
Help desk
ManageEngine ServiceDesk Plus for IT help desks
ManageEngine ServiceDesk Plus is an ITIL ready help desk with incident, problem, change and asset management. It comes in Standard, Professional and Enterprise editions, on premises or in the cloud, and is licensed by the number of technicians.
We size ManageEngine ServiceDesk Plus by technicians rather than end users, set up categories, SLAs and the self service portal, and connect it to Endpoint Central so asset data stays current without manual work.
What ManageEngine ServiceDesk Plus covers:
- Incident and request management
- Problem and change management
- Asset management
- Self service portal
- Cloud or on premises
Getting value
Getting real value from ServiceDesk Plus and Endpoint Central
We often meet companies that bought ManageEngine tools, installed them and then used a fraction of what they paid for. ServiceDesk Plus ends up as a basic ticket list. Endpoint Central patches some computers but not others. Nobody had time to set up the automation that makes the tools worthwhile.
Part of our ManageEngine licensing service is a proper setup. We configure categories, service levels and approval steps in ServiceDesk Plus, set patch schedules and software packages in Endpoint Central, and leave your team with simple written notes on how it all works. Three months later we come back, look at how the tools are being used and adjust anything that is not working as well as it should.
What a proper ManageEngine setup includes:
- Ticket categories and service levels
- Asset discovery linked to tickets
- Automatic patching on a schedule
- Software deployment packages
- Monthly reports for management
Choosing
ManageEngine or Nexora for your help desk?
We build our own help desk as part of the Nexora platform, so it is fair to ask why we also sell ServiceDesk Plus. The answer is that they suit different needs. ServiceDesk Plus is a deep IT service management tool for IT departments that follow ITIL closely and need change, problem and release management.
The Nexora help desk is built for companies that want one simple place for IT, facilities and HR requests alongside safety, visitors and assets. If you are unsure, we will tell you honestly which fits. ManageEngine describes its products on the official ManageEngine website.
Security
Using ManageEngine tools to improve security
Many security incidents start with something simple: a missing patch, an old account that was never disabled, a server nobody was watching. Endpoint Central, ADManager Plus and OpManager deal with exactly those problems, which is why they are often the first tools we recommend after a security review.
Our security audits show where the gaps are, and the right ManageEngine licensing helps you close them and keep them closed. For people, rather than systems, our security awareness training covers the other half of the problem.
Why ApexGenTech
Why buy ManageEngine licensing from us
We run IT support for our own clients under support plans, so we use tools like these every day. We know which features matter, which ones look good in a demo and get ignored, and how to size licences so they fit real work.
If you also need Microsoft 365 or server licences for the computers ManageEngine manages, see our Microsoft licensing page. We can put everything on one quote and one renewal calendar.
Related licensing
ManageEngine licensing alongside your other IT software
IT teams usually manage these vendors too.
Microsoft licensingMicrosoft 365, Copilot, Azure, Windows Server, SQL Server, Dynamics 365 and Power BI.
View Microsoft licensing
SolarWinds licensingSolarWinds Observability, Network Performance Monitor and Service Desk.
View SolarWinds licensing
Red Hat licensingRed Hat Enterprise Linux, OpenShift and Ansible Automation Platform.
View Red Hat licensing
VMware licensingVMware Cloud Foundation, vSphere Foundation and vSphere Standard.
View VMware licensing
FAQ
ManageEngine ServiceDesk Plus FAQs
Can ApexGenTech supply ManageEngine licensing?
Yes. We supply ManageEngine products as an authorised ManageEngine reseller and help with sizing, setup and training so your team gets full value from them.
How is ServiceDesk Plus licensed?
ServiceDesk Plus is mainly counted by the number of technicians, with managed assets also counted on some editions. Standard, Professional and Enterprise editions add more features.
How is Endpoint Central licensed?
Endpoint Central is counted by the number of managed endpoints, such as computers, servers and mobile devices, with editions ranging from patch management to full unified endpoint management.
Should we choose ManageEngine cloud or on premises?
Cloud removes the need to run servers and keeps the software updated for you. On premises keeps data in your own data centre. We help you decide based on your rules and team.
Is ManageEngine a subscription or a perpetual licence?
Many ManageEngine products are available as an annual subscription or as a perpetual licence with yearly maintenance. We compare the cost of both over three years.
Can ManageEngine tools work with Microsoft 365 and Active Directory?
Yes. ServiceDesk Plus, Endpoint Central and ADManager Plus all connect to Active Directory, and several ManageEngine products also work with Microsoft Entra ID and Microsoft 365. We set up those connections as part of the job.
Do you provide ManageEngine licensing in Saudi Arabia and Qatar?
Yes. We supply ManageEngine licensing to IT teams in Saudi Arabia and Qatar, as well as Canada, the UK, the UAE and Pakistan.
How is ManageEngine ServiceDesk Plus licensed?
By edition and by the number of technicians who work tickets, with asset counts for the asset module. End users who only raise tickets do not need a ManageEngine ServiceDesk Plus licence.
Cloud or on premises for ManageEngine ServiceDesk Plus?
Both are available. Cloud suits most firms because there is no server to patch. On premises suits organisations whose data must stay inside their own network. ManageEngine ServiceDesk Plus works the same way in both.
How long does it take to set up ManageEngine ServiceDesk Plus?
A basic ManageEngine ServiceDesk Plus setup with categories, SLAs and the self service portal usually takes a few days. Asset discovery and change management add time, so we plan them as a second step.
Get the right ManageEngine licensing
Tell us how many technicians, computers and devices you manage. We will recommend the right ManageEngine products and send a clear quote.