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Terms of Service

Effective date: 1 January 2026 · Last updated: 1 August 2026

1. Parties and definitions

These terms are between ApexGenTech Inc., [registered company address] (“ApexGenTech”) and the customer identified in an order form or account signup (“you” or “customer”). “Platform” means the Nexora software service. “Services” means custom development, AI integration, web development, SEO or support work performed under a separate statement of work.

2. Accounts and eligibility

You must provide accurate information when creating an account, keep credentials secure, and be authorised to bind your organisation to these terms.

3. Acceptable use

You will not use the Platform to break the law, to attempt to access another tenant’s data, to circumvent security controls, or to interfere with the Platform’s normal operation.

4. Customer data ownership

You own the data you put into the Platform, in full. ApexGenTech processes it only to provide the service, per our Privacy Policy and any data processing agreement between us.

5. ApexGenTech intellectual property

ApexGenTech owns the Platform, its software, and all underlying intellectual property. These terms grant you a licence to use the Platform, not ownership of it.

6. Subscription and licensing terms

Access to modules is licensed per the order form. Fees are invoiced in advance for the billing cycle stated in your order form (typically monthly or annual), and are due within 30 days of invoice unless the order form states otherwise.

7. Service availability

We aim to keep the Platform available and will communicate planned maintenance in advance wherever practical. Any specific availability commitment is set out in your Support & SLA agreement rather than in these general terms.

8. Support

Support is provided per the terms of your Support & SLA agreement — see our Support & SLA page.

9. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own, and at least reasonable care, for as long as that information remains confidential.

10. Warranties and disclaimers

The Platform is provided as described in our documentation. Except as expressly stated, the Platform is provided without other warranties, to the extent permitted by law.

11. Limitation of liability

Except for breaches of confidentiality, infringement of intellectual property, or liability that cannot be limited by law (such as death, personal injury, or fraud), each party’s total liability arising from these terms is capped at the fees paid or payable by the customer in the 12 months before the claim arose, and neither party is liable for indirect, incidental or consequential loss.

12. Indemnity

Each party will indemnify the other against third party claims arising from its own breach of these terms, its negligence, or its infringement of the other’s intellectual property rights, subject to the limitation in section 11.

13. Suspension and termination

Either party may terminate as set out in the order form, generally with 30 days’ written notice, or immediately for uncured material breach. On termination, you may request a full export of your data within 90 days, per our Privacy Policy and Platform documentation.

14. Changes to these terms

We may update these terms from time to time; material changes will be posted on this page and, where we hold your contact details, emailed to you at least 14 days before they take effect.

15. Governing law and jurisdiction

These terms are governed by the law and courts stated in your order form. Where no jurisdiction is stated, the laws of England and Wales apply and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer or data protection rights you hold in your own country.

16. Contact

Questions about these terms can be sent to legal@apexgentech.com.

17. Services engagements

Where ApexGenTech performs custom development, AI integration, web development, SEO or support work under a separate statement of work, that document governs scope, deliverables and change requests, and these Terms of Service apply to it as the general framework.